Terms and Conditions
Last updated: November 27, 2025
These Terms and Conditions constitute a legal agreement between you and Plivara. By engaging our services or accessing our website, you acknowledge that you have read, understood, and agree to be bound by these terms.
These terms establish the framework for our professional relationship and outline the rights, responsibilities, and expectations for both parties. Please review them carefully.
User Obligations and Responsibilities
1. Legal Compliance
You agree to comply with all applicable local, state, and federal laws when using our services. This includes:
- • Providing truthful information when booking services
- • Ensuring you have authority to authorize work on the property
- • Not using our services for any unlawful purpose
- • Respecting the rights and property of others
2. Prohibited Activities
When interacting with our website or staff, you must not:
- • Engage in any harassing, abusive, or threatening behavior toward our staff
- • Attempt to interfere with the proper functioning of our website or systems
- • Use automated systems to access our website without permission
- • Misrepresent your identity or affiliation with any person or organization
- • Collect or store personal data about other users without consent
3. Property Access and Preparation
To ensure effective service delivery, you are responsible for:
- • Providing safe and clear access to areas requiring cleaning
- • Removing fragile items and valuables from cleaning areas
- • Disclosing any known hazards or special circumstances
- • Ensuring pets are secured during service delivery
- • Providing access to necessary utilities such as water and electricity
4. Age Requirements
You must be at least 18 years of age to book our services. If you are under 18, you must have permission from a parent or guardian who agrees to be bound by these terms and assumes responsibility for your use of our services.
Liability, Warranties, and Disclaimers
5. Service Warranties
We warrant that our services will be performed with reasonable care and skill. However, we make no guarantees regarding:
- • Complete removal of all stains, as some may be permanent
- • Restoration of items to their original appearance or condition
- • Prevention of color bleeding or dye transfer in fabrics with unstable dyes
- • Outcomes for items with pre-existing damage or wear
6. Disclaimer of Warranties
Except as expressly stated in these terms:
- • Our services are provided "as is" without warranties of any kind
- • We disclaim all implied warranties including merchantability and fitness for a particular purpose
- • We do not warrant that our services will meet your specific expectations
- • No oral or written information from our staff creates additional warranties
7. Limitation of Liability
To the maximum extent permitted by law:
- • Our total liability shall not exceed the amount paid for the specific service
- • We are not liable for any indirect, incidental, special, or consequential damages
- • We are not responsible for damage resulting from hidden defects or pre-existing conditions
- • Claims must be reported within 48 hours of service completion
8. Indemnification
You agree to indemnify and hold harmless Plivara, its employees, and contractors from any claims, damages, or expenses arising from your breach of these terms, your violation of any law, or your violation of the rights of any third party. This includes reasonable legal fees incurred in defending against such claims.
9. Force Majeure
We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including acts of nature, war, terrorism, labor disputes, government actions, or public health emergencies. In such cases, we will make reasonable efforts to reschedule services at the earliest opportunity.
Legal Information and Dispute Resolution
10. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction where our services are provided, without giving effect to any principles of conflicts of law. You agree that:
- • Any legal action must be brought in the courts of competent jurisdiction in our area of operation
- • You consent to the personal jurisdiction of such courts
- • You waive any objection to venue in such courts
11. Dispute Resolution Procedures
In the event of any dispute:
- • Contact us first to resolve the matter informally
- • We commit to good faith negotiation before pursuing formal proceedings
- • Mediation may be pursued by mutual agreement before litigation
- • You may have the right to pursue claims in small claims court
12. Class Action Waiver
To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not as a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.
13. Severability Clause
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
14. Waiver
No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these terms shall not constitute a waiver of such right or provision.
Additional Provisions
15. Assignment
You may not assign or transfer these terms or any of your rights or obligations under them without our prior written consent. We may assign these terms in connection with a merger, acquisition, or sale of assets, or by operation of law.
16. Entire Agreement
These Terms and Conditions, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Plivara regarding your use of our services. They supersede all prior or contemporaneous understandings and agreements, whether written or oral.
17. Survival
Provisions of these terms that by their nature should survive termination shall survive, including but not limited to warranty disclaimers, limitations of liability, indemnification provisions, and dispute resolution terms.
18. Modifications to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting to our website with an updated "Last updated" date. Material changes will be communicated through prominent notice on our website or via email. Your continued use after changes constitutes acceptance of the modified terms.
Acknowledgment and Acceptance
By using our website or engaging our services, you acknowledge that you have read these Terms and Conditions in their entirety, understand their contents, and agree to be legally bound by them.
If you do not agree to these terms, you must not access our website or use our services. Your use constitutes your electronic signature and binding acceptance of this agreement.
Questions About These Terms?
If you have questions about these Terms and Conditions or need clarification on any provision, please contact us. We're committed to ensuring you understand your rights and obligations under this agreement.
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