Terms of Service
Last updated: November 26, 2025
Welcome to Plivara. These Terms of Service govern your use of our website and the services we provide. By accessing our website or using our carpet and upholstery cleaning services, you agree to be bound by these terms.
Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should not use our website or services.
Service Usage Terms
Acceptable Use Policy
You agree to use our website and services only for lawful purposes and in accordance with these terms. You must not use our website in any way that:
- • Violates any applicable local, state, national, or international law or regulation
- • Infringes on the rights of others, including intellectual property rights
- • Transmits any harmful, threatening, abusive, or harassing content
- • Interferes with or disrupts the operation of our website or services
- • Attempts to gain unauthorized access to our systems or networks
Service Access Requirements
To use our services, you must:
- • Be at least 18 years of age or have parental consent to use our services
- • Provide accurate and complete information when requested
- • Have the authority to enter into these terms for yourself or on behalf of an organization
- • Maintain the security of any account credentials provided to you
Fair Usage Guidelines
We strive to provide excellent service to all our customers. We expect users to interact with our website and staff respectfully and professionally. We reserve the right to refuse service to anyone who violates these terms or engages in abusive or inappropriate behavior.
Service Booking and Delivery
Scheduling and Appointments
When you book our cleaning services, you are entering into a service agreement with Plivara. We will make reasonable efforts to:
- • Confirm your appointment within a reasonable timeframe
- • Arrive at the scheduled time or notify you of any delays
- • Complete the service according to the agreed-upon scope of work
- • Provide honest assessment of what can be achieved with your carpets and upholstery
Cancellations and Rescheduling
If you need to cancel or reschedule your appointment:
- • Please provide at least 24 hours notice to avoid potential cancellation fees
- • Contact us as soon as possible if circumstances change
- • We will work with you to find an alternative time that suits your schedule
Service Scope and Limitations
Our services are designed to clean and refresh your carpets, upholstery, and area rugs. However, we cannot guarantee the removal of all stains or the restoration of items to their original condition. Some wear, damage, or discoloration may be permanent. We will assess your items and provide honest expectations before beginning work.
Service Availability and Modifications
Service Uptime and Maintenance
We strive to keep our website available and functional at all times. However, we may need to perform maintenance or updates that temporarily affect availability. We will not be liable for any interruption in website access or service availability due to maintenance, technical issues, or circumstances beyond our control.
Geographic Restrictions
Our cleaning services are provided within specific geographic areas. We reserve the right to decline service requests outside our service area or where providing service would be impractical or unsafe.
Service Modifications
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We may also change our pricing, service offerings, or policies with reasonable notice to existing customers.
Intellectual Property Rights
Content Ownership
All content on our website, including text, graphics, logos, images, and software, is the property of Plivara or its content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission.
User-Generated Content
If you submit any content to our website, such as reviews or testimonials, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display that content in connection with our services. You represent that you have all necessary rights to the content you submit.
Trademarks
Plivara and our logo are trademarks of our company. You may not use our trademarks without our prior written consent. Other trademarks appearing on our website are the property of their respective owners.
Payment and Pricing
Payment for services is due upon completion unless other arrangements have been made in advance. We accept various payment methods, which will be communicated when you book your service.
Pricing is based on the scope of work agreed upon during the consultation. Additional charges may apply if the actual work required differs significantly from the initial assessment. We will inform you of any additional costs before proceeding with the work.
All prices are quoted in the applicable local currency and may be subject to change. We reserve the right to adjust our pricing, but any changes will not affect services already booked at the time of the price change.
Disclaimers and Limitations
Service Disclaimer
Our services are provided on an "as is" and "as available" basis. While we strive for excellent results, we make no warranties or guarantees about the outcome of our cleaning services. The condition of your carpets, upholstery, or rugs after cleaning depends on many factors, including the original condition, type of fabric, age, and nature of stains or damage.
Limitation of Liability
To the fullest extent permitted by law, Plivara shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services or website. Our total liability for any claim related to our services shall not exceed the amount you paid for the specific service giving rise to the claim.
We carry appropriate insurance for our operations, and any claims for damage to property will be handled in accordance with our insurance policies and applicable law.
Governing Law and Dispute Resolution
These Terms of Service are governed by and construed in accordance with the laws of the jurisdiction in which we operate, without regard to its conflict of law provisions.
Any disputes arising from these terms or our services will first be addressed through good faith negotiation. If a dispute cannot be resolved through negotiation, it may be submitted to mediation or arbitration as agreed upon by both parties.
You agree that any legal action or proceeding related to these terms shall be brought exclusively in the courts of competent jurisdiction in our operating area.
Severability and Entire Agreement
Severability
If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining terms will remain in full force and effect.
Entire Agreement
These Terms of Service, along with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Plivara regarding the use of our website and services, and supersede all prior agreements and understandings.
Changes to These Terms
We reserve the right to modify these Terms of Service at any time. When we make changes, we will update the "Last updated" date at the top of this page. Material changes will be communicated through a notice on our website or via email to registered users.
Your continued use of our website or services after changes are posted constitutes your acceptance of the revised terms. If you do not agree to the new terms, you should discontinue use of our website and services.
Questions About These Terms?
If you have any questions about these Terms of Service or need clarification on any point, please contact us. We're here to ensure you understand your rights and responsibilities when using our services.
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